Top tips

Get the best from your Mastatest system with our top tips for customers

Top tips for current Mastatest customers

If you are not currently a Mastatest customer, you might want to switch to our product FAQs section

How do I change the default language on my Lapbox?

The Mastatest Lapbox can be operated in English (default), Spanish, French, German, Polish, Dutch, and Italian.

If you internet connection type is Ethernet (default setting for all new Lapboxes):

From the main Lapbox menu:

The system language should automatically change. To return to the main menu press the left arrow 2 times, and the up arrow 3 times.

If your internet connection type is WiFi:

From the main Lapbox menu:

The system language should automatically change. To return to the main menu press the left arrow 3 times, and the up arrow 3 times.

NB: Your connection type (Ethernet or WiFi) is indicated on the right hand corner of the Lapbox display when you are at the main menu.

How do I clean my Lapbox?

To clean your Lapbox you need two clean cloths, one rinsed in clean water and one dry. You should not use any solvents.

Unplug your Lapbox from the power source.
Remove the Lapbox lid, and wipe down the black plate with the damp cloth.
If your model is G2 (black): Gently remove the black plate, using the clips on either side, and place this carefully aside.
If your model is G1 (grey/metallic): Use the Allen key (supplied) to remove the two screws that secure the plate, then lift off the plate, and place this aside carefully.
Clean inside the Lapbox using the damp cloth, making sure in particular that the glass at the bottom is cleaned of any spills. Use the second cloth to dry the inside of the Lapbox.
Replace the plate and the lid.

For further information, see the Care videos for both the G2 and G1 models.